Individual Membership Agreement

This English version is provided for information purposes only. This document is governed by and construed in accordance with Turkish law, and the Turkish version is the sole authentic text. In the event of any discrepancy, inconsistency or conflict between the Turkish version and this English version, the Turkish version shall prevail.

This Individual Membership Agreement (the “Agreement”) sets out the terms of the membership relationship between the companies operating the Sporara platform and natural persons who become members in their own name for purposes outside their trade or profession. The Agreement is concluded and enters into force when you complete the membership form and tick the box confirming that you have read and accept the Individual Membership Agreement.

1. Parties

This Agreement is concluded between Sporara Teknoloji Ticaret Anonim Şirketi and Esteprime Özel Sağlık Turizm ve Danışmanlık Hizmetleri Anonim Şirketi, which jointly operate the platform (together referred to as “Sporara” or the “Platform”), and the natural person who becomes a member of the Platform (the “Member”). Sporara and the Member are individually referred to as a “Party” and jointly as the “Parties”.

Camp and tour services are provided by Esteprime Özel Sağlık Turizm ve Danışmanlık Hizmetleri Anonim Şirketi; all other services are provided by Sporara Teknoloji Ticaret Anonim Şirketi. When you make a reservation, the selling company for that transaction is shown separately on the purchase screen.

2. Definitions

• Platform: the website accessible at https://sporara.com and through mobile interfaces, together with all digital services provided by Sporara.
• Member: a natural person aged 18 or over, acting as a consumer, who opens an account on the Platform having met the membership conditions.
• Visitor: a person who views the Platform without becoming a member.
• Operator: a sports centre, facility, instructor, club, tour or camp organiser entitled to publish listings on the Platform.
• Listing: a record containing the name, description, date, capacity, price, images and participation conditions of a service.
• Reservation: the Member’s booking of a place for a specific date and time through a listing, together with payment of the price.
• E-ticket: the electronic participation document delivered to the Member once the reservation is complete.
• Account: the personal area, accessed with the Member’s e-mail address and password, where reservations, preferences and communication settings are managed.
• Distance Sales Agreement: the agreement concluded separately for each reservation between the Member and the selling company, presented to the Member before purchase.

3. Subject matter and scope

This Agreement governs the membership relationship only: opening, using, securing and terminating the account. The price, cancellation and refund conditions, right of withdrawal and delivery terms of each service you purchase are governed not by this Agreement but by the distance sales agreement applicable to that transaction.

Membership is free of charge. Becoming a member does not create any obligation to purchase a service or to pay any amount.

Sporara is not the party that creates the content of listings. The relevant operator is responsible for actually providing the service, for delivering the content described in the listing and for the safety of the facility. For listings that Sporara offers for sale in its own name, the seller is the relevant company identified in Article 1 of this Agreement, and this is clearly shown on the listing page.

4. Formation of membership and verification

1. Membership is formed when the membership form is completed in full, this Agreement is approved electronically and the record is entered into Sporara’s systems.
2. The Member must provide the information requested at registration, such as name, e-mail address and telephone number, accurately, currently and as their own. Accounts may not be opened using another person’s information or a fictitious identity.
3. Sporara may require verification of the e-mail address and/or telephone number. Until verification is complete, certain functions such as making reservations, writing reviews and messaging may be restricted.
4. As a rule, a natural person opens a single account. Opening multiple accounts in order to circumvent campaign, coupon or discount conditions is prohibited.
5. You must update your details (in particular e-mail and telephone) from your account when they change. Sporara cannot be held responsible where reservation, cancellation or change notifications fail to reach you because of out-of-date contact details.

5. Account security and responsibility for your password

1. Only you set your password; Sporara does not see or store it in plain text. Sporara staff will never ask you for your password under any circumstances. Do not disclose your password to anyone who requests it by telephone, e-mail or message.
2. You are advised to choose a strong password that is unique to you and not used on any other service.
3. Transactions made with your account are deemed to have been made by you unless proven otherwise. You are responsible for losses arising from sharing your password or failing to exercise due care.
4. If you suspect unauthorised access to your account, you must change your password immediately and notify Sporara. Once notified, Sporara takes reasonable protective measures, including temporarily closing the account.
5. Where Sporara detects unusual login attempts, suspected fraud or signs of a security breach, it may temporarily suspend the account and apply an identity verification step. Such a measure is not punitive and is lifted once the reason for it ceases.

6. Obligations of the Member

1. The Member agrees to use the Platform in accordance with applicable law, this Agreement, the Terms of Use and the principle of good faith.
2. The Member must attend the reserved service at the date and time stated in the listing and must read and comply with the age, health, level, equipment and safety conditions announced in the listing.
3. Where participation requires a health declaration, licence, certificate or similar document, the Member declares it accurately. The Member is responsible for the consequences of an untrue declaration and may be refused admission to the service in such cases.
4. The Member complies with facility rules, instructor directions and safety warnings, and refrains from conduct that would endanger the safety of other participants or the delivery of the service.
5. The Member uses operator and other user information obtained through the Platform solely within the scope of the relevant reservation, and may not use it for marketing, data collection or disclosure to third parties.
6. The Member may not transfer, rent out or allow another person to use their account.

7. Prohibited conduct

The following constitute a material breach of this Agreement:

• Opening an account with misleading, untrue or third-party information, or using a false identity.
• Abusing campaign, coupon, gift and discount mechanisms, including opening multiple accounts or using automated tools for that purpose.
• Accessing the Platform by means of robots, spiders, scrapers or similar automated methods, or extracting listing, price and content data in bulk.
• Copying or reverse-engineering the Platform’s source code, attempting to circumvent security measures, or sending requests that would overload the service.
• Distributing malware, viruses or similar code.
• Manipulating the review and rating system, or writing reviews that are paid for or not based on actual experience.
• Sending messages containing insults, threats, harassment, discrimination or hate speech directed at other users, operators or Sporara employees.
• Using the Platform’s messaging infrastructure to send advertising, spam or chain messages.
• Proposing or attempting to make a reservation through the Platform while completing payment outside it.
• Posting content that infringes the intellectual property rights, personal rights or personal data of third parties.

8. Profile and review content, moderation

1. The Member is solely responsible for content uploaded to the Platform, such as profile photographs, usernames, reviews, ratings and photographs, and declares that they are legally entitled to share it.
2. The Member grants Sporara a free of charge, worldwide and transferable licence to publish, reproduce and display the uploaded content on the Platform and in Sporara’s promotional channels. This licence ends prospectively if the Member deletes the content, save for copies retained in technical backups and under statutory retention obligations.
3. Reviews may be written only for services actually attended. Reviews may not contain insults, defamation, discrimination, third parties’ personal data or contact details, advertising or irrelevant content.
4. Sporara reserves the right to remove or withhold publication of content that breaches these rules. Where content is removed, the Member is informed of the reason and may appeal the decision.
5. Sporara is not obliged to review user comments in advance; however, once unlawful content is notified to it, Sporara takes the necessary action within the period prescribed by law.

9. Reservations and the distance sales agreement

1. Every reservation made through the Platform is subject, separately from this Agreement, to a distance sales agreement concluded between the Member and the selling company.
2. The price and scope of the service, cancellation and change conditions, the right of withdrawal and refund processes are set out in the distance sales agreement and preliminary information form applicable to that transaction. These documents are presented to the Member electronically before purchase and stored with the order.
3. Specimen copies in force are available at https://sporara.com/mesafeli-satis.
4. In the event of a conflict between this Agreement and the distance sales agreement regarding a purchased service, the provisions of the distance sales agreement apply to that transaction.
5. For leisure services to be provided on a specific date or during a specific period, the scope of the right of withdrawal may be limited by law; this is notified separately before each reservation.

10. Age limit and services aimed at children

1. Membership of the Platform requires being 18 years of age or older. Persons under 18 may not open an account in their own name or make reservations directly.
2. The Platform includes listings aimed at children, such as summer schools, children’s courses and children’s camps. For such services the reservation is made by a parent or legal guardian through their own account.
3. Anyone entering a child’s name, age or, where the service requires it, a health declaration, is deemed to confirm that they are the child’s parent or legal guardian and are authorised to share that information.
4. The parent is responsible for assessing whether the service is suitable for the child’s age range, health and level. The operator’s supervision, accompaniment and drop-off/collection rules must be observed.
5. A child’s data is shared only with the relevant operator and only to deliver the service and ensure safety; children are not profiled or marketed to.
6. If a person under 18 is found to have opened an account in their own name, the account is closed and the related data is deleted.

11. Consent to commercial electronic messages and its withdrawal

1. Commercial electronic messages containing campaigns, discounts, promotions and surveys (e-mail, SMS, in-app notifications) are sent only where you have given consent, under Law No. 6563 on the Regulation of Electronic Commerce (Elektronik Ticaretin Düzenlenmesi Hakkında Kanun). Consent is obtained as a separate preference during or after registration and is not a condition of membership.
2. Your consents are registered with and can be viewed through the Message Management System (İleti Yönetim Sistemi, İYS).
3. You may withdraw your consent at any time, without giving a reason and free of charge: from the communication preferences section of your account settings, using the opt-out link or reply message included in every communication, through İYS, or by writing to us using the application channels below.
4. Your opt-out request is actioned within the period prescribed by law and in any event within 3 business days.
5. Transactional notifications such as reservation confirmations, e-tickets, payment, cancellation and change notices are not commercial messages; they are sent to perform the service and cannot be opted out of while you continue to use it.

12. Protection of personal data

Personal data processed in connection with your membership is processed in accordance with Law No. 6698 on the Protection of Personal Data (Kişisel Verilerin Korunması Kanunu). The categories of data processed, purposes, legal grounds, recipients, retention periods and your rights under Article 11 of that law are explained in detail in the Personal Data Protection Notice. For a plain-language explanation of how your data is collected see the Privacy Policy, and for cookies the Cookie Policy.

You may submit applications regarding your rights through the following channels:

• Sporara Teknoloji Ticaret Anonim Şirketi
  • By post: Halaskargazi Mah. Halaskargazi Cad. Garanti Apt. No: 4 İç Kapı No: 5 Şişli / İstanbul
  • By e-mail: [email protected]
• Esteprime Özel Sağlık Turizm ve Danışmanlık Hizmetleri Anonim Şirketi
  • By post: Şirinevler Mah. Adnan Kahveci Blv. Cemal Akın Plaza No: 194 İç Kapı No: 51 Bahçelievler / İstanbul
  • By e-mail: [email protected]

13. Suspension and termination of membership

1. Where there are concrete indications of a breach of this Agreement, Sporara may temporarily suspend the account. The suspension decision is notified to the Member together with its reasons.
2. In the case of serious or repeated breaches (such as false identity, fraud, abuse of the payment system, harassment of other users, or attacks targeting the security of the system), membership may be terminated directly.
3. Suspension or termination of membership does not in itself affect reservations already completed and paid for at that date; those reservations remain subject to the relevant distance sales agreement.
4. The Member may terminate their membership at any time, without giving a reason and free of charge. You may use the account closure option in your account settings or make a request through the contact channels below. The request is fulfilled without delay and in any event within 30 days.
5. When the account is closed, your profile details and preferences are deleted. Invoice, payment and reservation records, together with traffic records, continue to be retained for the periods required by tax, commercial and electronic communications legislation; at the end of those periods they are deleted, destroyed or anonymised.
6. Exercise of the right of termination does not extinguish the Parties’ accrued claims and rights to compensation.

14. Limitation of Sporara’s liability

1. Sporara does not warrant that the Platform will operate without interruption or error. Temporary interruptions may occur due to maintenance, updates, infrastructure failures or force majeure; planned maintenance is announced in advance where possible.
2. The accuracy of the content of listings published by operators, the provision of the service as described in the listing and the safety of the facility are the responsibility of the relevant operator. Sporara reviews listings under the Listing Rules but does not undertake to verify the content of every listing in advance.
3. Sporara is not responsible for the content of links to third-party websites.
4. The limitations in this article do not apply to damage arising from Sporara’s intent or gross negligence, or to liability that cannot be limited under consumer legislation and other mandatory provisions. The consumer’s statutory rights are reserved.

15. Intellectual property

Rights in the design, software, interface, trade marks, logos, texts and database of the Platform belong to Sporara or its licensors. The Member may use the Platform only for personal purposes and within the scope of this Agreement, and may not copy, reproduce, distribute or create derivative works from its content without permission. Rights in operators’ trade marks and images belong to the relevant operators.

16. Amendments and notices

1. Sporara may update this Agreement as a result of legislative changes or the development of its services.
2. Material changes that may produce adverse consequences for the Member are announced on the Platform and by notification to your registered e-mail address at least 30 days before they take effect.
3. If you do not accept a change, you may terminate your membership free of charge before the effective date. Continuing to use the Platform after notification is deemed acceptance of the updated text.
4. Notices are sent to the e-mail address registered on your account, which it is the Member’s responsibility to keep up to date. Notices to Sporara are given through the contact channels below.
5. The current text is always published at https://sporara.com/bireysel-uyelik.

17. Evidential agreement and records

The Parties agree that Sporara’s electronic records, system and log records and database records shall constitute evidence in disputes arising from this Agreement. This provision does not remove the Member’s right to submit their own evidence or to adduce evidence to the contrary.

18. Governing law and resolution of disputes

1. This Agreement is governed by Turkish law.
2. The Member is a consumer. The consumer’s right to apply to the consumer arbitration committee or the consumer court at their own place of residence is reserved and cannot be restricted by contract. An application may be made to the arbitration committee or court at the consumer’s place of residence or at the place where the transaction was carried out.
3. The monetary thresholds determining which disputes fall within the jurisdiction of the consumer arbitration committees are set and announced annually by the Ministry of Trade. Before applying, you should confirm the thresholds in force for the relevant year from the Ministry’s official sources.
4. Applications may also be submitted electronically through the Ministry of Trade’s Consumer Information System (Tüketici Bilgi Sistemi, TÜKBİS).
5. Before resorting to legal proceedings, we suggest that you first raise your request with our customer support channels so that it can be resolved more quickly. This suggestion does not limit your right to use statutory remedies in any way and is not a precondition to doing so.

19. Entry into force

This Agreement enters into force when the membership form is approved and the record is entered into Sporara’s systems, and remains in force for as long as the membership continues. If any provision of this Agreement is held invalid, the validity of the remaining provisions is unaffected.