How do I cancel my reservation?
Cancelling a reservation on Sporara takes 3 clicks. In this article you'll find all the details — cancellation policies, refund times and the bad-weather guarantee.
Cancellation policies
Sporara applies the same standard to every order. Your reservation detail page clearly shows the deadline for your right of withdrawal and any listing-specific terms that are more favourable to you.
- Sporara standard: a right of withdrawal within 30 days of your order, at the latest before the service starts. Once the service has started, withdrawal is no longer possible.
- Deductions: only costs actually incurred and documented (accommodation, transport tickets, car rental, pitch/facility allocation, transaction fees) are deducted — no costs, full refund.
- Listing terms: if the listing page offers terms more favourable to you, those apply.
Step-by-step cancellation
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Go to your My reservations page.
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Click the reservation you want to cancel; the detail page opens.
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Press the "Cancel reservation" button at the top right.
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In the window that opens, select a cancellation reason (optional but helpful) and confirm.
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The cancellation is confirmed instantly and the refund is made to your original payment method within 14 days at the latest.
Refund process
The refund amount is calculated by deducting any costs actually incurred and documented, and is paid back to the method you used:
- Card payment: refunded to the same card; the refund is initiated within 14 days at the latest, and it can take up to about three weeks to appear on a credit card statement.
- Bank transfer/EFT: refunded to the bank account you paid from, within 14 days at the latest.
- Sporara Balance: transferred to your balance instantly, usable with no time limit.
Bad weather
If the activity is cancelled by the operator due to bad weather, the full amount you paid is refunded under the Sporara Guarantee — even if the policy window has passed.
Partial cancellation
If you want to reduce the number of participants in a reservation, instead of a full cancellation you can use "Change date" or request a partial cancellation by messaging the operator. The operator responds within 48 hours.
Getting support
If you run into trouble during cancellation or haven't received your refund, reach us via live support or a support ticket. Our average response time is 1 hour.