You're safe.
We're the wall at your back.
120K users, 2,400 operators, 8 years of operations — Sporara has built a world-class trust infrastructure that protects both guests and operators from every angle.
triple protection system
Insurance, verification, support.
Sporara's trust system runs on 3 main pillars — each one world-class on its own.
Sporara Assurance
Every booking is automatically covered by health and belongings insurance up to ₺50,000. Our partner is AIG Türkiye.
- ₺50K insurance per person · throughout the activity
- Guaranteed refund for bad weather
- Right of withdrawal within 30 days
- ₺5K coverage for lost belongings
- 30-sec damage claim
Operator verification
Every operator passes Sporara approval — certificate, license, insurance, identity verification. 0% fake accounts.
- Official document & certificate audit
- Video identity verification
- Tax & license check
- Insurance policy mandatory
- Operators below 3.5★ are suspended
24/7 support
A reply within an hour, emergency response within minutes. A support team in Turkish / English / German.
- Emergency line 0850 333 0 333 · 24/7
- Average response time: 1 hour
- WhatsApp + email + live chat
- Damage experts within 24h
- 96% customer satisfaction
Every operator passes 5 stages
Becoming an operator on Sporara is a 24-hour verification marathon — there are no shortcuts.
Identity & official document check
National ID, tax number, trade registry — verified against government databases. Forged documents are detected.
10 minutes · automaticVideo identity verification
A 15-minute video call with the Sporara team. Live display of the ID card, face matching.
15 min · liveCertificate & license audit
RYA, PADI, TYF, ISA — every certificate is verified on the issuing body's official page. Expiry dates are tracked.
3-12 hours · partner bodyInsurance policy approval
The operator's liability insurance must be at least ₺500K · the document is attached and checked with our partner AIG Türkiye.
2 hours · sent to AIGFirst 90-day supervision
New operators have every booking monitored under the "Sporara Guardian" program. If they drop below 4.5★, we reach out urgently.
90 days · supervisionContinuous monitoring
Reviews, complaints, damage claims, license renewals — the Sporara backend monitors 24/7. Immediate review on anomaly detection.
Continuous · automaticRan into a problem? How does it proceed?
Open a report via web / mobile app / emergency line. You can attach images, video and invoices.
A request number is issued and a file is opened. All communication is gathered in this file.
The assigned expert contacts you. The situation is assessed via Q&A.
If there is a relevant operator, they are automatically notified and asked to respond.
You are offered 2-3 resolution options: full refund · date change · token + partial refund, etc.
In cases requiring insurance, AIG Türkiye assessors step in. Bank refund in 3-5 business days.
What you need to know for a safe holiday
Sporara Assurance terms
Insurance coverage, when it doesn't apply, how to file a damage claim — a detailed document.
ReadHow do you recognize an operator?
Green badge · verified member · number of reviews — operator trust indicators on Sporara.
ReadEmergency protocol
What should you do during an activity? A step-by-step guide for medical emergencies, accidents and weather issues.
ReadYour data security
KVKK, SOC 2, 256-bit SSL — how your personal data is stored and protected.
ReadBuddy meetups
Tips for staying safe when finding a sports buddy / meeting community members for the first time.
ReadReport a complaint
Assault, harassment, discrimination — Sporara has zero tolerance. Click for the confidential report form.
ReportTrust & safety questions
What happens if I get injured during an activity?
Under Sporara Assurance, medical costs of up to ₺50,000 per person are covered. AIG Türkiye partner assessors step in within 24 hours. You pay the medical costs first and get reimbursed against the invoice. Emergency hospital transfer is also included.
What if the operator cancels the activity?
Bad weather, health, capacity — whatever the reason, if the operator cancels, 100% of what you paid is refunded as soon as possible. On top of that, a ₺200 token gift is credited to your Sporara Balance for your next booking.
Is my card information safe?
Sporara never stores card information. All payments are processed through the iyzico infrastructure (PCI-DSS Level 1). We keep only a tokenized reference — which is maximally secure.
How are operator reviews verified?
Sporara accepts reviews only after a completed booking. Posting fake reviews is not possible. Suspicious review activity is detected with AI and reviewed manually.
Is the buddy finder safe?
All verified members pass national ID verification. For first meetups, Sporara safe meeting points are recommended — a busy marina, beach or café. In case of a complaint or discomfort, the user is suspended within 30 minutes.
I'm traveling with a child — is there special coverage?
Children aged 0-18 are fully covered by Sporara Assurance. No extra charge. Activities that require parental participation are noted in the listing details. For family holidays we have an extra protection line: 0850 333 0 444.
How does my issue stay confidential?
We have an anonymous report form. Your identity is not shared with the operator or any third party. Only Sporara's security team (3 people) can access it. Whistleblower protection is active.
Got a problem? Let's solve it.
The Sporara support team gets back to you within 1 hour. A 24/7 line for emergencies. Insurance damage claim in 30 seconds.